I had rented a truck while mine was being fixed. It was about $100 per day (4x4 one ton diesel). They had told me they would have my truck finished by September 5. They continually lied to me about completion stringing me on for a couple more days until it was ready on Sept 14. When I went to pick it up I asked what they could do about the price since they were over a week past the deadline. She said she didn't feel like she should have to pay for my rental cost. I tried to talk to her for awhile asking what she would do, but she was very rude and said she was not going to discount the bill even one penny.
Had estimate done,ddnt kno they use junk yard parts
The work they did seems ok, but there were many pieces of masking tape they did not remove. Time will tell if the paint starts peeling off or the clear starts flaking away.
Great work. They were super friendly and got my car fixed fast. Did high quality work as well.
We all make mistakes. Lord knows I have made more than many others. I feel like they didn't get started promptly. I feel like they could have communicated honestly and they should have told me an accurate completion date once the September 5 deadline had passed. I also feel like since they charge such a high price they could have easily given a discount to make up for the delay. Just on the additional work I paid them over $2300.
After some time I asked for pics of the truck so I could see how they were coming along. I think it was about two weeks. I dont think they replied and after a couple days I followed up and got some pics. It looked like they had just gotten started. They kept saying they were busy. I don't care if 1000 cars come in after mine. First come first serve right?
After I was involved in a wreck Progressive recommended that I take my truck here to be fixed. They quoted me two weeks to complete the repairs. I have done auto body work and painted cars and trucks before and I knew this was a stretch for what was needed. They explained that progressive only requires them to work 4 hours a day on a repair. I needed some other work done and they said an extra two weeks. I figured since they were a big shop they would get it done early. You know how some places do. They quote a ridiculously long time and then make you happy when they get it done quicker than quoted.
We took our motorhome there for repairs and got it back today. We could not be more pleased . Mike is one of the nicest people we have met since moving to this area. We were treated so well by all the staff from the young lady up front to the mechanics in the back. We will definitely go back and will highly recommend their service.
In summary they might be ok for insurance work, but don't let them do extra work unless you have no need to get the vehicle back in a timely manner.
Update- They broke trim inside and rigged it together, had another piece on wrong, there is a piece of cloth hanging out the door panel, and my window tint now has bubbles and a scratch on one window.
I was very pleased with the service Brooks Collision Center provided. They did an amazing job fixing the rear end damage from my collision. I will definitely come back whenever I need anything else!! :)
Rude liers!
Brooks Collision Center Llc is a US Car Repair based in Piney Flats, Tennessee. Brooks Collision Center Llc is located at 240 Industrial Park Rd, Piney Flats, TN 37686, USA.
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